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TERMS, CONDITIONS & ACCESSIBILITY STATEMENT

TERMS OF USE

Terms and Conditions of Use of CHILI PEPPER FURNITURE Website

Welcome, this website is owned and operated by Chili Pepper Furniture and offers visitors home furniture and accessories. These Terms and Conditions of Use (the "Terms") govern your access to and use of this website, including any content, functionality, and services offered on or through the website. By accessing or using this website, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use this website. 

1. Use of the Website

 

You may use this website only for lawful purposes and in accordance with these Terms. You agree not to use this website:

   1.1. In any way that violates any applicable law or regulation;

  1.2. For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way by exposing them to inappropriate content, asking for personally identifiable information, or otherwise; c.    1.3. To transmit, or procure the sending of, any advertising or promotional material, including any "junk mail," "chain letter," "spam," or any other similar solicitation;

  1.4. To impersonate or attempt to impersonate the Company, a Company employee, another user, or any other person or entity (including, without limitation, by using email addresses or screen names associated with any of the foregoing);

  1.5 . To engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the website, or which, as determined by the Company, may harm the Company or users of the website or expose them to liability.

2. Intellectual Property Rights 

   2.1. The website and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof), are owned by the Company, its licensors, or other providers of such material and are protected by United Kingdom and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

   2.2. These Terms permit you to use the website for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our website, except as follows: a. Your computer may temporarily store copies of such materials in RAM incidental to your accessing and viewing those materials; b. You may store files that are automatically cached by your Web browser for display enhancement purposes; c. You may print or download one copy of a reasonable number of pages of the website for your own personal, non-commercial use and not for further reproduction, publication, or distribution.

3. Disclaimers; Limitations of Liability

 

   3.1. The content, services, and products on this website are provided on an "as is" and "as available" basis. The Company makes no representations or warranties of any kind, express or implied, as to the operation of this website or the information, content, materials, or products included on this website.

   3.2. To the fullest extent permissible by applicable law, the Company disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. The Company does not warrant that this website, its servers, or email sent from this website are free of viruses or other harmful components.

   3.3. In no event shall the Company, its affiliates, officers, directors, employees, agents, or licensors be liable to you or any third party for any indirect, consequential, exemplary, incidental, special, or punitive damages, including lost profits, arising from your use of the website or its content, even if the Company has been advised of the possibility of such damages.

Privacy & Safety

TERMS OF SALE

These General Terms of Sale ("Terms") apply to all purchases made through https://www.chilipepperfurniture.com which is operated by Toroli Ltd, a company registered in England and Wales with company number 11225560 and registered office at Brayford Square, London, E1 0SG. By making a purchase on the Website, you agree to be bound by these Terms.

1. Products and Pricing

When buying an item, you agree that:

 

1.1. You are responsible for reading the full item listing before making a commitment to buy it;

1.2. You enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process

1.3. All products listed on the Website are subject to availability and we reserve the right to amend the product offerings and prices at any time without prior notice.

1.4. All prices are quoted in pounds sterling and include VAT (where applicable) and delivery charges for most UK areas. International delivery excludes delivery charges, they will be added to the total cost of the order during the checkout process.

1.5. We make every effort to ensure that the prices on our Website are accurate, however, in the event of an error, we reserve the right to cancel the order and issue a full refund.​

1.6. We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.

2. Order Processing and Payment

 

2.1. To place an order, you must follow the instructions on the Website and provide all required information.

2.2. Once your order has been placed, you will receive an email confirmation containing the details of your order. This email does not constitute acceptance of your order, but rather a confirmation that we have received it.

2.3. Your order will be accepted and a contract will be formed between you and us once we have dispatched your order.

2.4. Payment must be made at the time of placing the order. 

3. Delivery

 

3.1. Delivery times will vary depending on the product and the delivery address. We will make every effort to ensure that your order is delivered within the estimated delivery times provided on the Website.

3.2. We will deliver to the delivery address provided by you during the checkout process. It is your responsibility to ensure that the delivery address is accurate and up-to-date.

3.3. If you are not available to take delivery of your order, we will leave a delivery note explaining how to rearrange delivery or collect the product(s) from a local depot.

3.4. If you have specified an incorrect or incomplete address, or if you fail to take delivery of your order, we will invoice you for the second delivery attempt.

4. Returns & Refunds

4.1. If you are not satisfied with your purchase, you may return the product(s) to us within 14 days of delivery for a full refund, provided that the product(s) are in their original condition and packaging. 4.2. To return a product, you must contact us to obtain a returns authorization number and follow the instructions provided.

4.3. We will issue a refund once we have received the returned product(s) and verified that they are in their original condition and packaging.

5. Liability

5.1. We are not liable for any loss or damage that you may incur as a result of using our Website or purchasing our products, except where such liability cannot be excluded by law.

5.2. Our liability for any product(s) purchased through our Website is limited to the purchase price of the product(s).

5.3. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation.

6. Indemnification

You agree to indemnify and hold [website owner] harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.

7. Privacy

 

7.1. We are committed to protecting your privacy and the security of your personal information. Please refer to our Privacy Policy for more information.

8. Promotional emails and content

8.1 You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with. If you don't want to receive such promotional materials or notices – please just notify us at any time. 

9. Preference of Law and Dispute Resolution

 

9.1. This Agreement shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts of England and Wales.

9.2. We prefer to resolve any disputes or disagreements through amicable negotiations and good-faith discussions. In the event of a dispute, both parties agree to first attempt to resolve the matter through mediation or alternative dispute resolution methods before resorting to litigation.

9.3. If mediation or alternative dispute resolution is unsuccessful, any legal action or proceeding arising out of or relating to this Agreement shall be brought exclusively in the courts of England and Wales. Both parties consent to the personal jurisdiction of such courts and waive any objections to the venue of such courts.

9.4. The prevailing party in any legal action or proceeding shall be entitled to recover its reasonable legal costs and expenses incurred in connection with such action or proceeding.

9.5. By engaging in business with us, you agree to abide by this Preference of Law and Dispute Resolution clause and to submit to the jurisdiction and venue of the courts of England and Wales for any disputes or legal matters that may arise.

10. General

 

10.1. These Terms constitute the entire agreement between you and us and supersede any previous agreement or understanding between you and us.

10.2. We reserve the right to amend these Terms at any time without prior notice. Any changes will be posted on the website and your continued use of it or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website.

ACCESSIBILITY STATEMENT

1. Measures to support accessibility

Toroli Ltd takes the following measures to ensure the accessibility of Chili Pepper Furniture:

  1.1. Include accessibility as part of our mission statement.

  1.2. Include accessibility throughout our internal policies.

2. Conformance status

The Web Content Accessibility Guidelines (WCAG) define requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Chili Pepper Furniture is partially conformant with WCAG 2.0 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

3. Feedback

We welcome your feedback on the accessibility of Chili Pepper Furniture. Please let us know if you encounter accessibility barriers on Chili Pepper Furniture:

We try to respond to feedback within 3 business days.

4. Formal complaints

If you have any comments or suggestions relating to improving the accessibility of our site, please don't hesitate to contact us at hello@chilipepperfurniture.com. Your feedback will help us make improvements.

5. Date

 

This statement was created on 20 June 2023 

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